Policies

Our Policies

At Reviva, your health, safety, and aesthetic goals are our highest priorities. We are committed to providing an exceptional standard of medical care using advanced techniques and strict safety protocols. To maintain this high level of clinical excellence, ensure maximum safety, and respect the time of both our patients and medical practitioners, we strictly enforce the following clinic policies. By booking an appointment with us, you acknowledge and agree to these terms.

Last updated: September 1, 2026

Booking, Cancellations, and No-Shows

24-Hour Cancellation Policy

We require a minimum of 24 hours’ notice for any appointment cancellations or rescheduling.

Cancellation Fee Handling

If you cancel or reschedule less than 24 hours before your scheduled time, or if you miss your appointment entirely, your $60 booking fee will be kept on your account. This balance will be applied directly toward your next available appointment.

Late Arrivals

If you arrive late, your treatment time may be shortened to accommodate the next scheduled patient. Arriving significantly late may result in a forced cancellation, and the standard booking fee policy will apply.

Payments, Pricing, and Taxes

Accepted Payment Methods

For your convenience, we accept Credit Cards, Debit Cards, Cash, and Zelle payments. All payments must be settled at the time of service.

State Service Tax

In accordance with state tax regulations, the appropriate state sales tax will be added to all services and treatments at checkout.

Pregnancy and Nursing Policy

Safety Limitations

The safety of medical-grade aesthetic treatments during pregnancy is still under clinical study, and there are no strict universal guidelines on what to use or avoid. Therefore, Reviva strongly advises you to avoid injectables, fillers, lasers, weight loss treatments, and peptides while you are pregnant or nursing.

OB/GYN Approval

We highly recommend asking for and obtaining approval from your OB/GYN for any skincare or aesthetic recommendations during this time.

Mandatory Disclosure

Please notify our staff immediately if you are pregnant, nursing, or if there is a possibility that you may be pregnant before any treatment begins.

Pre-Care and Post-Care Instructions

Injections (Pre & Post-Care)

You must strictly avoid alcohol and blood thinners for 24 hours before and 24 hours after receiving any injection treatments to minimize bruising and complications.

Sun Exposure

Exposure to sunlight should be strictly avoided immediately following any HydraFacial or laser treatments to protect your skin barrier and prevent hyperpigmentation.

Filler Settling Period

Please note that dermal fillers typically take 1 full week to completely set into the tissue.

In-Office Observation and Follow-Ups

Post-Filler Mandatory Wait

After receiving filler injections, patients are not allowed to leave the clinic for 1 hour. This mandatory observation window allows our medical staff to monitor you closely for any immediate adverse reactions or vascular issues.

Two-Week Follow-Up

A mandatory 2-week follow-up appointment is required after all injectable and filler treatments. This follow-up is provided as a free consultation to evaluate your healing and results.

Adverse Reactions and Emergency Protocols

Contacting the Clinic

If you experience an adverse reaction to any treatment after leaving our clinic, please contact us immediately at 804‑604‑1233.

Emergency Protocol

If you cannot reach us, or if you experience severe symptoms such as shortness of breath, palpitations, chest pain, syncope (fainting), nausea, or vomiting, please call 911 or go to the nearest emergency room immediately.

Children, Minor Guests, and Safety

Examination Room Restriction

Due to the presence of medical devices, sharp instruments, and lasers, children aged 10 and below are strictly prohibited inside the examination and treatment rooms during any procedure.

Supervision Requirement

Children under 12 years of age must be accompanied and actively supervised by an adult at all times in the reception area while you are in your consultation or treatment room. Clinic staff cannot act as chaperones or babysitters.

Refunds, Returns, and Sales Finality

All Sales Are Final

We do not offer product returns, exchanges, or refunds of any kind. All retail product sales and medical treatments are final.

Treatment Outcomes

Clinical outcomes vary based on individual anatomy, genetics, and post-care compliance. While we strive for optimal aesthetic results, medical procedures are non-refundable.

Privacy, Records, and Photography

Clinical Documentation

Before-and-after photography is a mandatory part of your clinical medical chart to track, evaluate, and safely document your treatment progress.

Media Consent

Your clinical photographs will remain strictly confidential and will never be used for marketing, website galleries, or social media without your explicit, separate written consent.

Privacy Policy

Information We Collect

When you contact us, book an appointment, or use our website, we may collect information such as your name, email address, phone number, and mailing address; appointment and scheduling details through our booking platform, Mangomint; information you share during consultations or on intake forms relevant to your treatment eligibility and safety; and basic website usage data.

How We Use Your Information

To schedule, confirm, and manage your appointments
To communicate with you about your care, including appointment reminders and follow-up
To provide safe, personalized treatment recommendations
To meet our legal, licensing, and recordkeeping obligations
To send occasional promotions or updates, if you’ve opted in — you can unsubscribe at any time

How We Protect Your Information

We limit access to your personal and health information to staff directly involved in your care and business operations, and we rely on reputable third-party platforms (such as our booking and payment providers) that maintain their own security safeguards. We do not sell your personal information.

Third-Party Services

We use Mangomint for online booking and appointment management, and standard payment processors to handle transactions. These providers only receive the information necessary to perform their function on our behalf.

Your Choices

You may contact us at any time to ask what information we hold about you, request corrections, request deletion (subject to our legal recordkeeping requirements), or opt out of marketing communications.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

Contact Us

Questions about this policy can be directed to mum@revivameds.com or 804‑604‑1233.

Terms of Service

Acceptance of Terms

By using this website or booking a service with REVIVA Medical Esthetics & Infusion Center (“REVIVA,” “we,” “us”), you agree to these Terms of Service.

Our Services

REVIVA provides medical aesthetic and wellness services performed by qualified, licensed professionals under physician-guided oversight. A consultation is required before most treatments to confirm candidacy, discuss risks and expected outcomes, and build a personalized treatment plan.

Medical Disclaimer

Information on this website is provided for general educational purposes only and is not a substitute for a one-on-one medical consultation. Individual results vary from person to person. You are responsible for disclosing your complete and accurate health history to your provider.

Booking & Payment

Appointments are booked through our online scheduling platform (Mangomint) or by phone. Pricing listed on this website is current at time of publishing but may change; your provider will confirm pricing at the time of consultation. See our Cancellation & No-Show Policy for scheduling terms.

Intellectual Property

The content, photography, and branding on this website belong to REVIVA or its licensors and may not be reproduced without permission. BOTOX®, JUVÉDERM®, KYBELLA®, SKINVIVE™, and HydraFacial™ are registered trademarks of their respective owners and are referenced for descriptive purposes only.

Limitation of Liability

To the fullest extent permitted by law, REVIVA is not liable for indirect, incidental, or consequential damages arising from use of this website. Nothing in these terms limits any rights you have under applicable healthcare or consumer protection law.

Governing Law

These terms are governed by the laws of the Commonwealth of Virginia.

Changes to These Terms

We may revise these terms from time to time; continued use of our services after changes take effect constitutes acceptance of the updated terms.

Cancellation & No-Show Policy

We reserve appointment time exclusively for you, so we ask for as much notice as possible if your plans change.

Rescheduling & Cancellations

Please provide at least 24 hours’ notice to cancel or reschedule an appointment at no charge.
Cancellations made with less than 24 hours’ notice may be charged a $50 late-cancellation fee.
Missed appointments without any notice (“no-shows”) will be charged a $50 no-show fee.

Late Arrivals

If you arrive more than 15 minutes late, we may need to shorten your treatment or reschedule your appointment to avoid delaying other patients.

How to Cancel or Reschedule

You can cancel or reschedule through your Mangomint confirmation email/text, by calling or texting 804‑604‑1233, or by emailing mum@revivameds.com.

Repeated No-Shows

Patients with repeated late cancellations or no-shows may be asked to prepay for future appointments.

HIPAA Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.

Our Commitment to Your Privacy

REVIVA Medical Esthetics & Infusion Center is required by law to maintain the privacy of your protected health information (PHI), provide you with this notice of our legal duties and privacy practices, and abide by the terms currently in effect.

How We May Use and Share Your Health Information

Treatment — to provide, coordinate, or manage your aesthetic and wellness care.
Payment — to bill and collect payment for services provided to you.
Healthcare Operations — for quality assessment, staff training, and normal business operations.
As Required by Law — when disclosure is required by federal, state, or local law.
Public Health & Safety — in limited circumstances, such as to prevent a serious threat to health or safety.

We will not use or share your health information for any other purpose without your written authorization, and you may revoke that authorization at any time.

Your Rights

Right to inspect and obtain a copy of your health record
Right to request corrections to your health record
Right to request an accounting of certain disclosures
Right to request restrictions on certain uses and disclosures
Right to request confidential communications
Right to a paper copy of this notice, upon request
Right to file a complaint if you believe your privacy rights have been violated

Our Duties

We are required to maintain the privacy of your PHI, provide you with this notice, and notify you if a breach occurs that compromises your information.

Changes to This Notice

We reserve the right to change this notice and to make the revised notice effective for PHI we already have as well as any information we receive in the future.

Questions or Complaints

If you have questions or wish to file a complaint, please contact our office at mum@revivameds.com or 804‑604‑1233. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, without fear of retaliation.